Interactive Voice Response (IVR) is a telephony menu system that enables identification, segmentation and routing of callers to the most appropriate agent within your team. It is a simple and effective and will significantly reduce costs and increase efficiency within any company.
IVRs allow you record customized greetings, messages and prompts so that when your customers call your company, they will have a more personalized experience.
IVRs collect information about your customer’s needs and will transfer calls to the most appropriate agent or department.
IVR system allow companies to easily handle high call volumes. IVRs will route your callers to the most appropriate department or the agent that is most qualified to meet their needs.